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Patient services

Patient services

The patient and family are the most important people at Shriners Healthcare for Children — Twin Cities and are at the center of everything we do. Throughout our 90-plus years of providing specialty pediatric care, the cornerstones of our success have been our multidisciplinary team effort and partnership with the child and parent/guardian. Our care team works collaboratively to care for the children entrusted to our care. Our care is continuously improved through staff education, listening to patients and their family, collaboration within the interdisciplinary team, staff participation in care related committees and the evaluation of care through performance improvement activities. Our patient care services leaders are hands-on, visible and dedicated to supporting their staff to provide the very best possible care.

Family-centered care

Shriners Healthcare for Children — Twin Cities practices family-centered care that embraces the whole family. Parents and caregivers are brought into the care team from the beginning and have resources available ranging from social and emotional services to support groups to patient care education. We strive to support families in their natural, care-giving roles by building upon their unique strengths as individuals and as families, recognizing their individuality and respecting their different methods of coping. The collaboration and expertise of the staff with patients and families enables the team to devise a treatment plan that will provide optimal healing for the patient. Patient outcomes are maximized as patients receive most, if not all, services right here at the Twin Cities Shriners Clinic.

Care management

Nurse care managers and social workers serve as the main contacts for patients at Shriners Healthcare for Children. Care managers assist with any questions related to appointments, future admissions or general needs patients may have. The care managers will assist with planning for surgery, discharge and complex medical needs. The care management staff will arrange referrals to community or health care agencies in the patient’s hometown. They assist in care planning, coordinate discharge and related needs and provide support for transition back to the patient’s home, school and community. Our social workers provide ongoing emotional support throughout the treatment plan and they work with our families to assist in accessing resources.

Outpatient clinic services

The outpatient clinic services include various orthopaedic clinics, scheduled and walk-in sports injuries clinic, and specialized plastic surgery clinic. To provide high-quality care, staff from many disciplines work together to care for our patients. Physicians, physician assistants, nursing, physical and occupational as well as care management and child life all collaborate with our patients and families to ensure positive outcomes.

Occupational therapy

Occupational therapy (OT) helps children build skills they need to participate in everyday activities such as playing, dressing or school skills. OT focuses on modifying the environment and providing specialized equipment that help children with independence. Our therapists assess cognitive skills and upper body control for feeding, dressing, hygiene and school skills. We provide custom upper extremity splints following surgery as well as custom home programs tailored to each child’s need. Shriners Healthcare for Children — Twin Cities also assists the families with obtaining appropriate wheelchairs and adaptive equipment to meet each individual needs.

Physical therapy

Physical therapy (PT) is an important part of care following multiple lower extremity surgeries or to address gross motor, or large movement delays. PT helps children improve their level of function so that each child can optimize their independence. Each patient’s program is customized to his or her individual needs and developmental abilities. Family involvement is important and highly encouraged. PT services may include instruction of appropriate exercises to increase strength, mobility, walking quality, activity modification and training to use assistive devices including braces and prosthesis.

Scoliosis Specific Exercise

Scoliosis Specific Exercise (SSE) is a physical therapy method that uses exercises, stretching and breathing to teach patients how to improve her/his scoliotic posture. SSE is based on 3-D Treatment of Scoliosis according to the Principles from K. Schroth and C.L. Schorth and is certified by Barcelona Scoliosis Physical Therapy School Instructor. During SSE, patients with scoliosis are taught exercises to help them make corrections in their posture. The overall goal is to improve postural alignment and minimize the progression of spinal deformity. Patients are required to perform a daily home exercise program to increase their strength and to be able to maintain the corrections in their daily living activities.

Recreation therapy/child life

Our child life department is staffed by certified therapeutic recreation specialists who provide services to both patients and their families to reduce the stress associated with health care. Our specialists teach patients coping skills through offering opportunities to play, learn and interact with others in a safe environment. Play experiences help children express fears and misconceptions of medical procedures.

Pediatric Orthotic and Prosthetic Services – Midwest, LLC

Pediatric Orthotic and Prosthetic Services (POPS) – Midwest, LLC, at Shriners Healthcare for Children — Twin Cities offer a full range of orthotic and prosthetic services, including upper and lower extremity prosthetic care, scoliosis bracing and a wide spectrum of pediatric orthotic services. We are truly the pediatric specialist in orthotic and prosthetic care.

We specialize in helping children achieve their dreams and reach their highest potential. This may mean a prosthetic device specialized for sports such as baseball, hockey and archery or for a musician needing to hold a violin bow or guitar pick.

Custom orthotic and prosthetic devices are fabricated specifically for fit and function for each child. Our practitioners and technicians are highly skilled to work specifically with the pediatric population. At POPS we utilize a team approach between the practitioners, physicians and therapy departments to provide the maximum outcomes for our patients.

At POPS we utilize the latest technology in the fabrication of our devices to achieve the best in fit and outcome. This technology includes 3D scanning systems and our state-of-the-art carver with a fun aquarium design. POPS is leading the way in the Twin Cities, being the “go-to” location for pediatric orthotic and prosthetic care.

Nutritional services

At Shriners Healthcare for Children — Twin Cities, registered dietitians and nutrition staff play a vital role in the recovery of orthopaedic patients, as diet is crucial to the healing process. Consumption of protein and vegetables/fruit at every meal helps with surgery recovery and provides children with the important vitamins and minerals they need to stay strong. Specialized nutrition or nutrition supplements may be needed to provide children with what they need to heal and fight off infections, strengthen their bones, prevent fractures and to grow properly. Nutrition coaching is provided to all patients to ensure proper consumption of nutrients for successful recovery, healthy weight and energy balance.

Did you know that Shriners Healthcare for Children — Twin Cities offers free nutrition coaching? Registered dietitians are on staff to meet with you and your child in person or over the phone. Our health is based on much more than just the food we eat. If you are interested in learning more about ways to improve your child’s health, we’re here for you!


Radiology provides a window into the body for the physician to assess pathology, extent of deformity or injury and physical changes over time. It is a key component for diagnosis, treatment planning and surgical correction as part of the patient care team. The radiology department has a child-friendly environment and the technologists are skilled in making pediatric patients comfortable. We strive to keep radiation doses as low as possible during X-rays by tailoring technical factors to the appropriate age and size of our patients. Our images are interpreted by our board-certified pediatric radiologists who specialize in many conditions specific to children.

An EOS Imaging System is often used in this department. The EOS system is the first 3-D, full-body technology capable of scanning patients in a weight-bearing standing or sitting position to capture natural posture and joint orientation. This allows for a better understanding of how spine, knees and hips work together under the body's weight. This is especially important if a patient uses a wheelchair or other supportive device. Research has demonstrated an intricate relationship between regions of the musculoskeletal system, particularly between the spine and lower body, and 3-D bony images of the skeleton enable physicians to make more informed diagnoses and treatment decisions. Without EOS, clinicians have to “stitch” together multiple smaller, 2-D images to approximate a full picture of the targeted anatomy. This process is particularly problematic for complex orthopaedic conditions, like spinal disorders. Research studies have shown that the radiation dose delivered by EOS can be up to 85 percent less compared to conventional radiography, depending on the body part being scanned. Radiation exposure is cumulative over one’s lifespan, so it is particularly helpful for use with children who have the need for multiple imaging.

EOS imaging is available to Shriners Healthcare for Children — Twin Cities patients only. For information about becoming a new patient, call our intake line, 612-596-6105.