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Support services

Support services

At Shriners Healthcare for Children — Twin Cities, care is delivered in a family-centered model, which means the patient and family are the focus. In addition to high-quality medical care, we have the following support services.

Patient and Family Advisory Council

Patients and/or family members are welcome to serve on our Patient and Family Advisory Council (PFAC). Patient/family members will work collaboratively with staff to promote family-centered care and advise staff members on various aspects of the patient/family experience. PFAC members must commit to quarterly meetings over a two–year term. If you are interested or have additional questions, please contact Sara Zimmerman, social worker, via email or phone 612-596-6126. Sara will provide an application for those interested. See more information about PFAC.

Recreation areas

Recreation areas and play rooms are available to patients and families including the outpatient clinic lobby on the first floor, the outdoor playground in the back of the building, and the child life game room on the second floor. These areas are equipped with toys, board games, video games and puzzles for a variety of ages and developmental stages. Volunteers and staff from our child life department often facilitate activities for patients and families.

Interpreter services

Shriners Healthcare for Children — Twin Cities offers interpretive services for you and your child. It is vital to ensure that you have accurate information about your child’s care. We have one Spanish interpreter on site and use per-diem interpreters and telephonic interpreter services for other languages. Please contact registration at 612-596-6106 to request interpreter services prior to your appointment.

Transportation services

Visit the Getting here page for details. 


The Security team at Shriners Healthcare for Children — Twin Cities provides on-site service. The security staff will escort you to the parking garage upon request. If you have safety concerns or would like a security escort, please call the security guard at 612-363-9217.


An ATM machine is available in the clinic lobby. Fees may apply.