Patient and family experience
Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. As a testament to this quality, Shriners Hospitals for Children — Portland was awarded the 2018 NDNQI Award for Outstanding Nursing Quality by Press Ganey Associates. The award recognizes the top performing pediatric hospital that has achieved excellence in overall performance in nursing quality indicators.
Shriners Hospitals for Children — Portland consistently ranks in the top decile among pediatric facilities for patient and family satisfaction. In 2019, the Portland hospital ranked in the 93rd percentile among comparable pediatric hospitals for willingness to recommend inpatient services, and in the 95th percentile for overall satisfaction with outpatient pediatric services.
What our patients and families are saying about us:
- “Every experience at Shriners [Hospitals] has been very impressive. We've never waited. Everyone has been kind. It's been a great experience.” – Jan. 2020
- "Everyone we had contact with was so friendly and very caring. It was a refreshing to be cared for in a stressful time.” – March 2020
- “I could cry just thinking about how well cared for we were. Everyone was so friendly, and we were frequently asked if we needed anything and offered information and services without even asking.” – May 2020
2019 Annual Outcomes Report
Shriners Hospitals for Children — Portland is committed to providing excellent pediatric orthopaedic care for all children in the Pacific Northwest. Offering value-driven, patient-centered care as well as research and education, we are a destination for families seeking premiere pediatric orthopaedic care. We are committed to advancing treatments that improve patient outcomes and provide value, even beyond our four walls. To view the Portland Shriners Hospital’s 2019 Annual Outcomes Report, click the link below and learn more about our commitment to quality, patient safety and public reporting.
2019 Annual Outcomes Report
Patient satisfaction metrics
Inpatient services: January 1, 2019 – December 31, 2019
(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)
(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for inpatient services.)
Outpatient services: January 1, 2019 – December 31, 2019
(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)
(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for outpatient services.)