Patient and family experience

Shriners Hospitals for Children strives to deliver an exceptional experience for our patients and families. Our caregivers provide the highest quality and compassionate care to children with specialized health care needs. Shriners Hospitals for Children — Portland has been awarded the 2018 NDNQI Award for Outstanding Nursing Quality by Press Ganey Associates. The award recognizes the top performing pediatric hospital that has achieved excellence in overall performance in nursing quality indicators. 

Shriners Hospitals for Children — Portland consistently ranks in the top decile among pediatric facilities for patient and family satisfaction and ranked in the 96th percentile among pediatric hospitals nationwide for willingness to recommend inpatient services in 2018.

What our patients and families are saying about us:

“I can't say enough about how amazing the surgeon and nursing staff was! We are truly blessed to have had such amazing care for our daughter!” – February 2018

“Shriners is awesome. Every person involved in my child's care seems to go out of their way to make a challenging time a positive experience. I greatly appreciate each and every one of you and all that you do.” – April 2018

“I have never had a better experience with a medical center. Clearly, Shriner's Hospital is doing it right. Thank you!” – July 2018

Patient satisfaction metrics

Inpatient services: November 1, 2017 – October 31, 2018

 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked if they would recommend our hospital to others.)

 

(Based on patient and family responses to Press Ganey survey. On a scale from 0 to 100, the average score of respondents when asked to rate the overall experience for inpatient services.)