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Patient services

Patient services

At Shriners Hospitals for Children — Portland, professionals work in partnership to ensure that patients benefit from the finest care. Our care teams work collaboratively with each other and with families to determine the best interdisciplinary course of treatment for each patient.

Care management

Registered nurse care managers serve as the main contacts for patients at Shriners Hospitals for Children — Portland, providing care to patients and their families prior to and throughout hospitalization, as well as post-discharge. Care managers assist with any questions related to appointments, future admissions or general needs patients may have. Care managers play an integral role in the discharge planning process. They collaborate with other clinical disciplines to ensure that there are appropriate linkages within the community to provide care to patients and families, and support for the transition back to home, school and the community. Care managers provide ongoing emotional support throughout the treatment plan and work with our families to assist in accessing resources.

Child life

Our certified child life specialists have training in child development and are available to help reduce the stresses associated with staying in the hospital and to teach patients coping skills through offering opportunities to play, learn and interact with others in an emotionally and socially safe environment. Play experiences help children express fears and misconceptions of hospitalization and medical procedures. Services include procedural support, pain management techniques, pre-operative teaching prior to surgery, group activities and education about upcoming procedures/hospital visits.

Our child life specialists also facilitate a number of special activities and visitors each week. During your visit, you may see therapy animals, musicians, magicians or costumed characters, or experience holiday-themed parties. Activities and classes are provided free-of-charge to patients and families.

Clinical nutrition

Registered dietitians play a vital role in the overall health of our patients as diet is important for growth, development and the healing process. At Shriners Hospitals for Children — Portland, pediatric clinical dietitians are a part of the clinical team working with patients before and after surgery to make sure the patient’s nutrition status is optimal. Their teaching includes topics such as weight management and energy balance, boosting calories and protein to improve growth and development, as well as recommending vitamin and mineral supplements to support healthy bone growth and post-operative healing.

Diagnostic imaging/radiology

Radiology provides a window into the body for the physician to assess pathology, extent of deformity or injury, and physical changes over time. It is a key component for diagnosis, treatment planning and surgical correction. The radiology department has a child-friendly environment and a team of technologists who are skilled in making pediatric patients comfortable. We strive to keep radiation doses as low as possible during X-rays by tailoring technical factors to the appropriate age and size of our patients. We also utilize EOS 2D/3D imaging technology, which captures whole-body images using only one-ninth of the radiation of a traditional X-ray. Our images are interpreted by our board certified pediatric radiologists who specialize in many conditions specific to children.

Interpretation services

Shriners Hospitals for Children — Portland offers interpretive services for you and your child. We have Spanish interpreters onsite and can arrange for interpreters of many other languages to attend appointments and assist with phone calls. It is vital to ensure that you have accurate information about your child’s care. Please contact care management at 314-872-7806 to request interpreter services prior to your appointment.

Spanish interpreters staff members

Motion analysis center

In the sophisticated motion analysis center, high-tech equipment is used to measure how a patient walks using video documentation, 3-D motion analysis and muscle timing information. Orthopaedic surgeons compare the results with normal data to help determine the most effective course of treatment for each patient.

Nursing

Nurses at Shriners Hospitals for Children — Portland are committed to excellence in every interaction with each patient and family. Whether caring for patients in the inpatient, outpatient or perioperative setting, safe, compassionate family-centered care is our top priority.

Pediatric Orthotic and Prosthetic Services – Northwest, LLC

Pediatric Orthotic and Prosthetic Services (POPS) at Shriners Hospitals for Children — Portland offers a full range of othotic and prosthetic services, including upper and lower extremity prosthetic care and scoliosis bracing. We are truly the pediatric specialists in orthotic and prosthetic care. We specialize in helping children to achieve their dreams and reach their highest potential. This may mean a prosthetic device specialized for sports such as baseball, hockey or archery, or for a musician needing to hold a violin bow or guitar pick.

Custom orthotic and prosthetic devices are fabricated specifically for fit and function of each child. Our practitioners and technicians are highly skilled and educated to work specifically with the pediatric population. At the Portland Shriners Hospital POPS department, we use a team approach between the practitioners, physicians and therapy departments to provide the maximum outcomes for our patients and utilize the latest technology in the fabrication of our devices to achieve the best in fit and outcome.

Rehabilitation

Physical therapy

Physical therapy is an important component of care, helping children improve their level of function so they can optimize their independence. Each patient’s program is tailored to his or her individual needs and developmental abilities. Family involvement is highly encouraged and crucial. Onsite physical therapy services may include teaching safe methods of transporting/transferring patients after surgery; instruction about appropriate exercises to increase strength and mobility, including walking and adaptive activities; and training to use an assistive device, brace or prosthesis.

Occupational therapy

Occupational therapy helps children establish physical and emotional health with regards to their environment, by encouraging participation in meaningful activities, especially related to upper extremity function. Occupational therapists help patients maximize independence in daily activities such as dressing, grooming, bathing, social participation, play and education by assessing orthopaedic abilities and addressing deficits related to each task.

Speech therapy

Speech-language pathology services are available for evaluation and treatment of patients for speech, language, cognitive-communication and swallowing disorders.

Recreational therapy

Our recreational therapy program aims to promote an active and healthy lifestyle, while increasing the quality of life for patients through outdoor adventure, sports, creative movement, art and social engagement. Participation in recreational activities can improve physical, emotional and mental health and well-being. Our programs provide opportuni­ties for families to recreate together and provide supportive environ­ments for kids to foster friendships. We provide year-round programs and individual consultation regarding recreation opportunities and leisure education to patients and families. Programs are free to patients and their families. Instruction and adaptive equipment are provided.

View the Summer 2019 Recreation Therapy & Movement Arts Program.

School

We partner with the Multnomah Education Service District’s Hospital School Program to offer educational services to inpatients receiving care at Shriners Hospitals for Children — Portland. The hospital school program is committed to serving as a bridge between home, hospital and school by providing students with medical needs a flexible, motivational, educational experience that empowers them to take control of their academic future despite the challenges that accompany their diagnoses and treatments. A licensed special education teacher and educational assistant provide individualized instruction to patients staying onsite for more than a few days, and work with your child’s teachers to deliver a continuation of education as they transition to the hospital and return to their home schools.

Social work

Licensed social workers assist families and children with personal issues, providing emotional support to the child and family, coordinating discharge arrangements and linking the family with resources in their community.

Transition services

The transitions nurse specialists work with the patient care team to provide an individualized, person-centered approach to a child’s transition into adulthood. Programs to assist youth with childhood onset disabilities to maximize their potential and improve quality of life include: Movin’ On Transitions Group; Camp SPIRIT, a hospital-based transitions-themed summer camp; self-screening tools; and our computer-based Transition Resources Program.