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Supply chain management

Supply chain management

Heart puzzle with piece missingShriners Hospitals for Children is committed to delivering the best in patient care. We recognize that our vendors are an essential part of our delivery.

The information contained within this website will assist all vendors seeking to do business with Shriners Hospitals for Children to:

  • Understand the process for becoming qualified to conduct business with Shriners Hospitals for Children
  • Understand the criteria for the products and services Shriners Hospitals for Children procures
  • Understand what suppliers can expect to receive from Shriners Hospitals for Children

View Guidelines for Vendors and Vendor Representatives for additional information.

Vendor registration

The Shriners Hospitals for Children Vendor Credentialing Program is designed to streamline the collection and management of key information regarding regulatory and compliance status, business operation information, as well as provide our valued vendors with information regarding the procurement policies and processes for transacting business with Shriners Hospitals for Children.

All vendors interested in conducting business with Shriners Hospitals for Children must participate in a vendor certification process. Shriners Hospitals for Children is utilizing Vendormate, Inc., as its credentialing service provider. The company and each company representative will be required to provide contact information and upload documentation as specifically required to become a registered “vendor” or registered “vendor representative”.

The registration process will occur in two phases.

Phase I allows for the registration of the vendor as a company and entails the following steps:

  1. Providing business identification information
    1. Legal business name
    2. Type of business
    3. Federal Tax Identification Number (FEIN)
  2. Providing basic business information
    1. Business address and telephone
    2. Category of products sold (identified by UNSPSC code)
    3. Estimated amount of business done with Shriners Hospitals for Children during the past 12 months
    4. Representative(s) information
  3. Acknowledgement and agreement to abide by Shriners Hospitals for Children policies and procedures by both vendor and vendor representative
  4. Payment of annual “per company” registration fee to Vendormate, Inc.
  5. Confirmation of registration via email

Phase II allows for registration of each sales representative and/or other staff members who may visit Shriners Hospitals for Children for business purposes. Based on the scope of products and services marketed to Shriners Hospitals for Children, a vendor representative will be classified into one of three categories based on the representative’s product offerings, access to patient care areas and other qualifying criteria. There are certification requirements specific to each category.

These requirements are consistent with standards set forth by the Health Insurance Portability & Accountability Act of 1996 (HIPPA), the Association of Peri-Operative Registered Nurses’ (AORN) Standards for the Healthcare Industry Representatives in Operating Rooms and the Joint Commission.

Completing the authentication and registration process does not guarantee your company the opportunity to conduct business with Shriners Hospitals for Children.

To obtain additional information regarding our registration program and/or technical support, please go to Vendormate’s website or contact their customer support team at 404-949-1300.

Are you ready to start the registration process or are already registered? Visit the Vendormate Registration Portal.

Prior to a scheduled appointment:

Prior to coming to a Shriners Hospitals for Children facility for business purposes, vendor representatives will sign in to Vendormate and ensure that all registration, training and paperwork is current.

View the Quick Reference Guide for instructions on requesting an appointment through the Vendormate Credential Manager. 

Supplier management illustration 

New vendor/New products

Shriners Hospitals for Children and its employees constantly strive to maintain proper balance between providing cost-effective patient care and utilizing new, emerging medical technologies in healthcare. Shriners Hospitals for Children's Value Analysis Committee has aided in the effort to improve patient care and control product costs through the emphasis on the purchase and utilization of cost-effective, high-quality products through an extensive process of determining clinical efficacy, product evaluation and financial impact to Shriners Hospitals for Children. 

New product introduction /evaluation

All new products must go through the value analysis process for contract and pricing analysis prior to discussion with end users or introduction of the product to Shriners Hospitals for Children. Products will be considered for evaluation only if analysis shows a reduction in overall cost, improved patient outcomes or optimized utilization. This is a new policy and will be the only method of approving products at our facilities.

Products and equipment are carefully reviewed from many perspectives including, but not limited to:

  • Patient safety
  • Quality
  • Improvement in patient care
  • Price/cost
  • Relation of intrinsic value to cost
  • Manufacturer corporate stability
  • Ability of manufacturer to support their product and provide comprehensive in-service education to all shifts if necessary
  • Product history and references from other healthcare facilities
  • Revenue impact

If a product is approved for evaluation, the vendor representative will be notified and an adequate amount of product must be supplied to conduct the evaluation.

Vendor selection criteria:

Shriners Hospitals for Children is committed to the fair and equitable selection of vendors. All vendors are evaluated on the following criteria:

  • Quality of goods and/or services provided
  • Pricing
  • Product availability
  • Delivery methods
  • Ability to participate in e-commerce opportunities
  • Support services after purchase
  • Adherence to Shriners Hospitals for Children policies

What vendors can expect from Shriners Hospitals for Children:

  • Information: We will provide the vendor with as much information as possible about how Shriners Hospitals for Children's purchasing process works, as well as the specific requirements of a given project.
  • Access: We will make every attempt to put the vendor in contact with the appropriate department or hospital for the product or service.
  • Fair treatment: Our processes are set up to ensure equal and fair treatment to all vendors so that each can fully participate in the purchasing and contracting process
  • Feedback: We will provide feedback regarding performance and other business issues.

It should be noted that Shriners Hospitals for Children has established certain policies with regard to the purchasing process. These are routine business guidelines and apply to all vendors without respect to minority or gender classification. For more information about the purchasing policies and procedures, please download and review the Guidelines for Vendors & Vendor Representatives brochure, Code of Ethics and Professional Conduct.

Authorization to buy: Shriners Hospitals for Children will not be responsible for payment of goods or services obtained without a properly authorized order. Hospital personnel are not authorized to give orders for products or services unless they provide a purchase order number obtained from the headquarters' supply chain management department. Items brought into Shriners Hospitals for Children and invoiced without proper authorization will be considered gifts.

Substitution of goods: It is the policy of Shriners Hospitals for Children to determine when to accept substitutions of any goods. Substitutions must be authorized by the headquarters' supply chain management department prior to shipment.

How to contact the supply chain department: Please send us an email.